Comcast has never exactly been known for good customer service, quite the opposite in fact. The Philadelphia-based corporation has had a long history of terrible customer satisfaction and has even had a few awards, and even more nominations, as the most hated company in the United States. However, a recent attempt by a tech journalist to cancel his Comcast service may be the crowning achievement that forever cements the company as one of the most insufferably horrid companies in existence.
A tech journalist by the name of Ryan Block attempted to cancel his Comcast service over the phone, an unexpectedly arduous process which so that the rest of the world could bear witness to his suffering. All he wanted to do was cancel his service, but the customer service representative he was assigned wasn’t having any of it. The representative was trying everything, and I truly mean everything, to bully Block into sticking with Comcast.
“I am declining to state why I’m leaving Comcast,” Block explains in a polite manner. The representative proceeds to ignore him. “Tell me why you don’t want faster speed,” he says. When Block, still politely, insists he just wants to disconnect his service and wonders why this task is so needlessly difficult, the representative says: “Because my job is to have a conversation with you about keeping your service.” He tries repeatedly to persuade Block to go into the Comcast store to disconnect his service. Why is it that Comcast wants its customers to labor on its behalf? “It sounds like you don’t want to go over this information with me,” says the irritated representative. He’s not giving up. He wonders what it is about Comcast’s service that Block doesn’t want. Block mentions that the representative’s attitude might be a good example. The representative cannot believe that Block would leave the “Number one provider” behind. He explains that he’s “trying to help.”
Block recorded the entire conversation and uploaded it to SoundCloud where it has been played over 1.5 million times in under twenty-four hours. Comcast has issued a statement. It says, in part: “We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize”. Read more about this story here.
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